Return policy

Return and Refund Policy

Customer satisfaction is our top priority. We specialize in selling alarm clocks, digital desk clocks, smart wake-up lights, and classic analog timepieces. We guarantee the quality and workmanship of all commodities. This policy clearly specifies return, exchange and refund rules to deliver reliable and reassuring after-sales service. You can apply for returns if the style, size or appearance fails to meet your expectations.

Our return regulations are fair and transparent. Unused products can enjoy 30-day free return service. All refunds will be processed via the original payment channel. We will complete refund procedures within stipulated time after goods inspection.

Return Eligibility and Requirements

All returned alarm clocks and timepieces need to meet resale standards to protect legitimate rights of all customers. Please check relevant rules before submitting return applications.

Item Condition Standards

Only brand new, unused and unopened goods are eligible for return. Products must keep original appearance without wear marks, scratches, stains, odor, deformation or damage. Used, tested, altered or damaged items cannot be returned due to safety regulations. We will conduct strict inspection on all returned packages.

Packaging and Accessories Requirements

Original packaging boxes, manuals, tags and all accessories shall be sent back together with goods. Replacement parts and batteries are not allowed to be missing. Returns with missing accessories or damaged packages will not be accepted.

Time Frame Limitations

Return requests must be submitted within 30 days upon delivery. You can fully test the timekeeping accuracy, alarm function and display quality during this period. Applications exceeding the time limit will be rejected directly.

Resellable Condition Standards

Returned goods must stay intact and saleable. Cracks on screen, broken buttons, malfunctioning alarms and artificial damage are not permitted. Disqualified items will be refused for return, or partial refund will be offered based on actual damage situation.

Non-Returnable Items and Exclusions

Certain products do not support return service due to customization, hygiene control and promotional sales rules.

Personalized Custom Timepieces

Custom engraved or specially modified alarm clocks cannot be returned. These products are exclusively customized for individual buyers and cannot be resold. Please double confirm features and specifications before placing orders.

Used and Modified Products

Items with obvious usage traces or manual modification are non-refundable. For quality assurance, timepieces that have been opened or tampered with will not be accepted for return.

Digital Products & Gift Vouchers

Virtual content, service cards and gift cards cannot be returned or refunded once purchased.

Clearance and Final Sale Goods

Discounted and clearance alarm clocks and timepieces do not support free returns. Only defective products can apply for after-sales solutions.

Return Process and Procedures

Follow standard steps to accelerate application review and processing progress.

Initiating a Return Request

Submit your return demand by email via support@wylkanzlightings.com. Please attach your order number, product name and return reason. Adding real product photos helps speed up verification work.

Receiving Return Authorization

We will review your request and issue a unique Return Authorization Number, along with detailed shipping guidelines. Clearly mark the number on package surface, otherwise your delivery will be delayed or rejected.

Preparing Your Return Package

Put all goods and complete accessories into original packaging. Seal the package firmly to avoid extrusion damage during transportation.

Shipping Fee & Refund Timeline

Shipping Fee Regulation

We bear return shipping costs for defective goods, wrong delivery and inconsistent product description. Customers shall afford shipping fees for personal reason returns.

Refund Processing Time

We will finish inspection and arrange refund within 5 to 7 working days after receiving returned items. Funds will be returned to original payment account, and it takes 7 to 14 working days to arrive subject to different payment platforms.

Contact Returns Department

Feel free to contact our support team if you have questions about return rules or refund progress. We will offer professional and timely assistance.

Please provide order number and return authorization number for efficient problem solving.

• Email: support@wylkanzlightings.com